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| LEADER |
01218cam a2200193 7i4500 |
| 001 |
0000067684 |
| 005 |
20140603090000.0 |
| 008 |
091110 |
| 020 |
0 |
0 |
|a 9780872285187
|
| 090 |
0 |
0 |
|a HF 5415.32
|b .T4 2005
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| 245 |
0 |
0 |
|a Think like the customer, act like the owner.
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| 260 |
0 |
0 |
|a Richmond,VA.:
|b Brieefing Publishing Group,
|c 2005.
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| 300 |
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|a 1 videodisc (20 min.):
|b sd.,col.;
|c 4 3/4 in..
|
| 520 |
0 |
0 |
|a There is a general acceptance in today?s business environment that customer service and customer satisfaction are key elements for success. Customers are promised great service by aggressive marketing campaigns, so expectations are high. Yet, there remains a substantial gap between the promises and the services received. The key to providing exceptional service is to create a culture change from the top down within the organization in the way we communicate with our customers. We must make it rewarding for them to do business with us to insure referrals and sustained customer loyalty
|
| 590 |
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|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
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| 650 |
0 |
0 |
|a Selling
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| 650 |
0 |
0 |
|a Consumer behavior
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| 650 |
0 |
0 |
|a Customer relations
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| 999 |
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|a 1100062521
|b Digital Video Disc
|c Bahan Sumber Media
|e BILIK BAHAN SUMBER MEDIA
|
