CRM : redefining customer relationship management

Main Author: Peel, Jeffrey
Published: Oxford: Digital, 2002.
Subjects:
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005 20140604090000.0
008 120207s2002 nyu x eng
020 # 0 |a 9781555582630  
020 # 0 |a 155558263X  
090 0 0 |a HF 5415.5   |b .P4 2002 
100 1 # |a Peel, Jeffrey  
245 1 0 |a CRM :   |b redefining customer relationship management   |c Jeffrey Peel. 
260 # # |a Oxford:   |b Digital,   |c 2002. 
300 # # |a xvii, 217 p.:   |b ill.;   |c 24 cm.. 
590 # # |a Pusat Pengajian Perniagaan dan Pengurusan Maritim 
650 0 0 |a Customer relations --   |x Management  
999 |a 1100033135  |b Book  |c Open Shelf  |e KOLEKSI TERBUKA