Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals
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| Other Authors: | , |
| Published: |
San Francisco:
Jossey-Bass,
2003..
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| Physical Description: | xxiii, 406 p.: ill.; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 371-379) and index |
| ISBN: | 0787964344 (alk. paper) |