Description: Managing retail consumption

Main Author:	Davies, Barry J.
Other Authors:	Ward, Philippa
Language:	English
Published:	West Sussex, England: John Wiley & Sons, 2002.
Subjects:	Consumer satisfaction Retail trade -- > Management

Physical Description:	xi, 358 p.: ill.; 24 cm..
Bibliography:	Includes bibliographical references and index
ISBN:	9780471489122 0471489123