Handbook of services marketing & management : edited byTeresa A. Swartz

Subjects:
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245 1 0 |a Handbook of services marketing & management :   |b edited byTeresa A. Swartz   |c 2000. 
300 # # |a 521p:   |b 25cm. 
500 # # |a TCAT CIP 
590 # # |a Pusat Pengajian Perniagaan dan Pengurusan Maritim 
650 0 0 |a Customer services --   |x Management  
650 0 0 |a Customer services --   |x Marketing  
650 0 0 |a Services industries --   |x Management  
650 0 0 |a Services industries --   |x Marketing  
999 |a 1100001832  |b Book  |c Open Shelf  |e KOLEKSI TERBUKA