Customer relationship management : creating competitive advantage through win-win relationship strategies

Main Author: Storbacka, Kaj
Other Authors: Lehtinen, Jarmo
Published: Singapore: McGraw-Hill, 2001.
Subjects:

KOLEKSI TERBUKA

Call Number: HF 5415.5 .S75 2001
Accession Item Category Format Status Notes
1100001491 Open Shelf Book AVAILABLE