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| LEADER |
00726cam a2200217 7i4500 |
| 001 |
0000009458 |
| 005 |
20140615090000.0 |
| 010 |
# |
# |
|a 95038909
|
| 020 |
0 |
0 |
|a 0673991458
|
| 035 |
0 |
0 |
|a 0237-08260
|
| 090 |
0 |
0 |
|a HD 9980.5
|b R8
|
| 100 |
1 |
0 |
|a Rust, Roland T.
|
| 245 |
1 |
0 |
|a Service marketing
|c Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
|
| 260 |
0 |
0 |
|a New York:
|b Harper Collins College Publishers,
|c 1996.
|
| 300 |
# |
# |
|a 508 p.:
|b ill.;
|c 24 cm..
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Service industries --
|x Marketing
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
1 |
|a Keiningham,
|h Timothy L.
|
| 700 |
1 |
1 |
|a Zahorik,
|h Anthony J.
|
| 999 |
|
|
|a 1000398247
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
