Description: Management in quality environment

Main Author:	Griffiths David N., 1935
Published:	Milwaukee, WI: ASQC Quality Press, 1994.
Subjects:	Customer service Total quality management Leadership

Physical Description:	193p.: ill.; 23 cm..
Bibliography:	Includes bibliographical references (p. 187-188) and index
ISBN:	0873892224 (alk. paper)