Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...
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| Other Authors: | , |
| Language: | English |
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Berlin, Heidelberg :
Springer Berlin Heidelberg : Imprint: Springer,
2014.
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| Edition: | 1st ed. 2014. |
| Series: | International Series in Operations Research & Management Science,
215 |
| Subjects: | |
| Online Access: | https://doi.org/10.1007/978-3-662-43437-6 |