Muñoz-Seca, B. (2017). How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy (1st ed. 2017.). Cham: Springer International Publishing : Imprint: Palgrave Macmillan.
Chicago Style CitationMuñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. 1st ed. 2017. Cham: Springer International Publishing : Imprint: Palgrave Macmillan, 2017.
MLA CitationMuñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. 1st ed. 2017. Cham: Springer International Publishing : Imprint: Palgrave Macmillan, 2017.