00542cam a2200169 7i4500 0000079644 20170423090000.0 0874252261 HF 5415.5 .C65 1993 Cook, Sarah 20 training workshops for customer service Sarah Cook. Amherst: HRD Press, 1990. v. (looseleaf): ill.; 30 cm.. Pusat Pengajian Pembangunan Sosial dan Ekonomi Customer services Consumer satisfaction 1100014493 Book Open Shelf KOLEKSI TERBUKA