01203cam a2200289 7i4500 0000038886 20140605090000.0 HF 5415.5 T5 Winning customer loyalty, Volume 1 : eliminate customer turnoffs Paul R. Timm. Chicago, IL: JWA Video, c1999. 1 videocassette (20 min.): sd., col.; 1/2 in.. "Issued in two volumes" Pusat Pengajian Perniagaan dan Pengurusan Maritim Consumer satisfaction Customer relations Customer loyalty Customer services Success in business Timm, Paul R. JWA Video (Firm) Eliminate customer turnoffs 1100014478 Book Bahan Sumber Media BILIK BAHAN SUMBER MEDIA 1100014477 Kaset Bahan Sumber Media BILIK BAHAN SUMBER MEDIA 1100014476 Video Bahan Sumber Media BILIK BAHAN SUMBER MEDIA 1100028172 Book Bahan Sumber Media BILIK BAHAN SUMBER MEDIA 1100028171 Kaset Bahan Sumber Media BILIK BAHAN SUMBER MEDIA 1100028170 Video Bahan Sumber Media BILIK BAHAN SUMBER MEDIA