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| LEADER |
00861cam a2200241 7i4500 |
| 001 |
0000014231 |
| 005 |
20140605090000.0 |
| 010 |
# |
# |
|a 00065374
|
| 020 |
# |
0 |
|a 0071364145
|
| 090 |
0 |
0 |
|a HF 5415
|b R656
|
| 100 |
1 |
# |
|a Robinette, Scott
|
| 245 |
1 |
0 |
|a Emotion marketing :
|b the Hallmark way of winning customers for life
|c Scott Robinette and Claire Brand ; with Vicki Lenz..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c c2001.
|
| 300 |
# |
# |
|a 247 p.:
|b ill.;
|c 24 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 233-237) and index.
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Marketing
|
| 700 |
1 |
1 |
|a Lenz,
|h Vicki
|
| 700 |
1 |
1 |
|a Brand,
|h Claire
|
| 999 |
|
|
|a 1100004789
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
| 999 |
|
|
|a 1000406334
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
