APA Citation

Robinette, S., Lenz,, & Brand. (2001). Emotion marketing: The Hallmark way of winning customers for life. New York: McGraw-Hill.

Chicago Style Citation

Robinette, Scott, Lenz, and Brand. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

MLA Citation

Robinette, Scott, Lenz, and Brand. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

Warning: These citations may not always be 100% accurate.