Design and management of service processes : keeping customers for life
| Main Author: | |
|---|---|
| Published: |
Reading, Massachusetts:
Addison-Wesley,
1996.
|
| Series: | Engineering process improvement series
|
| Subjects: |
KOLEKSI TERBUKA
| Call Number: |
HF 5415.5 .R36 1996 |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 1000387752 | Open Shelf | Book | AVAILABLE |
| 1000386176 | Open Shelf | Book | AVAILABLE |